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forgejo/docs/content/help/support.en-us.md
Giteabot e6173acac9
Add matrix to support (#26382) (#26722) 
Backport #26382 by @jolheiser

This PR adds our matrix space to the support options and alphabetizes
the list.

I also considered adding our Mastodon, however that isn't as suitable as
the other options because it's just whoever has access to the account vs
a community chat/forum.

Signed-off-by: jolheiser <john.olheiser@gmail.com>
Co-authored-by: John Olheiser <john.olheiser@gmail.com>
2023-08-25 01:55:53 -04:00

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date title slug sidebar_position toc draft aliases menu
2018-05-21T15:00:00+00:00 Support Options support 20 false false
/en-us/seek-help
sidebar
parent name sidebar_position identifier
help Support Options 20 support

Support Options

NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

  1. Your app.ini (with any sensitive data scrubbed as necessary).

  2. The Gitea logs, and any other appropriate log files for the situation.

    • When using systemd, use journalctl --lines 1000 --unit gitea to collect logs.
    • When using docker, use docker logs --tail 1000 <gitea-container> to collect logs.
    • By default, the logs are outputted to console. If you need to collect logs from files, you could copy the following config into your app.ini (remove all other [log] sections), then you can find the *.log files in Gitea's log directory (default: %(GITEA_WORK_DIR)/log).
    ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
[log]
LEVEL=debug
MODE=console,file

  3. Any error messages you are seeing.

  4. When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.

    • This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.

  5. If you encounter slow/hanging/deadlock problems, please report the stack trace when the problem occurs. Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".

Bugs

If you found a bug, please create an issue on GitHub.

Chinese Support

Support for the Chinese language is provided at Our discourse or QQ Group 328432459.